Product Analyst APAC – Singapore

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

Today, customers have paid over £1 billion into their borderless accounts and are saving themselves £60 million every month in bank fees. Yet we’re moving less than 1% of the world’s money. There’s still heaps to do and we can’t do it alone.

We’re looking for a Product Analyst to join our rapidly growing growing Singapore office to help grow that mission in Asia Pacific.

 So, what's the job?

You will be working with Transferwise Asia-Pacific team to provide the best possible experience for TransferWise customers using our products, driving changes that impact our KPIs, reduce costs and improve convenience.

• Your work would be instrumental in successfully growing the Transferwise card in Asia Pacific, reaching millions of customers, bringing a truly revolutionary to the market.

• Your learnings from data analytics will quantify opportunities that will guide the team to prioritise what to build next, building a strong product roadmap to maximise customer impact

• Monitor the impact of features we have recently launched and how they have moved our team KPIs

• You’ll work side-by-side with product, engineering and finance to create a strong understanding of our cost structure ensuring that your analysis and insights translate into action and a better experience or pricing for our customers

• Develop a strong understanding of the local payments industry and find opportunities that lead to changes in our partnership setup

• You’ll need to build relationships with teams across the company, from finance and engineering to our customer support and operations.

• Be the go-to person for Transferwise AP data and regularly present an update to the team on your new insights, costs and impact of product changes.

How you will create impact

• Your work would be instrumental in successfully growing the Transferwise card in Asia Pacific, potentially reaching millions of customers, bringing a truly revolutionary to the market.

• You would lead our effort in making our Transferwise Card a truly sustainable product, a rarity in the card industry.

• We only reach 2% of our potential customers in APAC. You would be at the center of the next phase of growth of the company in the region, helping us launch new markets like India, Thailand and Malaysia.

A bit about you

• Experience with product analysis (examples of analysing customer data to inform successful product changes - using SQL, Excel, Python etc to do this)

• Excellent communication skills - you can summarise the complex, and present data visually in a way that makes people say “got it!”

• You go beyond the numbers and understand how the customer is using our product, combining data analysis with customer empathy

• You live up to the TransferWise values and have a deep knowledge of our product

• You’re a self-starter who’s comfortable working autonomously and with teams located across our offices. You pick where your focus should be based on your knowledge of the product

• Analysts at TransferWise pick the best tools for the job. Besides solid SQL and Excel, you are familiar with either Python or R, and you are keen to learn the tools needed for a given task

• Experience of working in card payment industry (schemes, acquirers, etc.) is a plus

• If you’re interested in Data science, we will have some small projects to start with