KYC Analyst (Japanese Speaking) – Singapore

We’re looking for aKYC Analystto join our growing customer verification team inSingapore. The role is a unique opportunity to help us deliver our mission"Money without borders"daily to our customers and to help millions more potential customers save money by using TransferWise.

You’ll receive a competitive package including generous stock options and private healthcare amongstother benefits.

Purpose of the role:

Ensure speedy and correct verification of regional low risk customers, amongst other things, focussing on consumers,  according to regulations and TransferWise policies.

The KYC agent is a starting level job to get acquainted and master low risk customers’ KYC, where customer focus through efficiency, consistency and quality are the main drivers. The KYC agent understands regulatory framework and follows documented processes, is a team player and attentive to details.

Duties and responsibilities:

• Review low risk customer identification and other relevant documentation to ensure legitimacy

• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification

• Effectively work through the backlog of verification cases maintaining speed, quality and consistency of work

• Take limited risk-based case decisions within the context of our customer due diligence policy

• Communicate clearly with customers by phone and email where further details or clarifications are required

• Learn and understand our regulatory obligations, how our policies fulfill them and our risk-based approach to deterring and preventing money laundering and financial crime

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

• Work as a team player to deliver a great customer experience, going the extra mile where needed and sometimes contributing more broadly through side projects

• Showing independent working skills by taking on well defined side projects found with the help of Team Lead. Meets set quality and efficiency levels.

• Very good verbal & writtenEnglish and Japanese

• Ability to multi-task and take responsibility in challenging situations;

• Handle routine;

• Punctual, independent, proactive and willing to get things done;

• No previous experience needed

Please only apply, if you're legally authorized to work in Singapore.