Customer Support Associate (Bahasa Indonesia Speaker) – Singapore

So, what's the role?

Our fantasticCustomer Supportteam is expanding to Singapore so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

What you'll get to do:

• Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success

• Be creative, friendly, and solution-oriented with customers and colleagues

• Look for ways to constantly improve processes

• Contribute to making the best working environment for yourself and your coworkers by being the best self

• Understand the need to meet expectations, rise above them, and go that extra mile for customers

• Be honest, able to own up to your mistakes, and never break promises

• Provide world class customer support via chat, email, phone and social media

The ideal candidate will have...

• A Singaporean citizenship or permanent residency

• Excellent verbal & writtenEnglish and Bahasa Indonesialanguage skills

• Ability to multi-task and take responsibility in challenging situations

• Strong attention to detail

• Flexibility in working hours - we work day and night, sometimes even weekends

• A high school diploma or GCE equivalent

We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience if they have a passion for helping customers.