Cards Operations Team Lead – Singapore

We’re looking for a newCards Operations Team Leadto join our team in Singapore. This role is a unique opportunity to join one of the hottest FinTech start-ups and lead our newest Operations team to help millions more potential customers save money by using TransferWise.

Your mission:

• Develop a strong Cards Operations team and support specialists on their personal growth paths.

• Help the team develop and measure KPIs for success.

• Managing your team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage.

• Increase the efficiency of the operations team while balancing the health and productivity of your specialists.

• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks.

• Ensure the team’s readiness to handle unexpected situations.

This role will give you the opportunity to:

• Make an Impact -You’ll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!

• Inspire Teams -You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Develop Wisers -You’ll scale culture and help to create a positive and motivating work environment for our Wisers. You’ll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approach. We don’t believe in drama, only good Karma!

• Work Globally -You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. You’ll also occasionally travel to work and learn with our teams in other locations. We’re 1500+ Wisers with 70+ nationalities located in offices from Tallinn to Tokyo, and much like our product, we operate without borders communicating across teams and locations. We get it done!

A bit about you:

• You demonstrate leadership skills based on your previous work experience.

• You have a proven track record of moving metrics and reaching your KPI goals.

• You drive to make things happen instead of wondering why things happened.

• You have at least a Bachelor's degree.

• You place customers first and you make no compromise on this.

• You’re a great communicator, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.

• You are data-driven, able to prioritise the value-add to customers, measure the impact, and how the teams perform.

• You are comfortable working within teams that face big challenges and taking responsibility in difficult situations.

• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.

• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.

• You’re a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers.

• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn while leading.

Some extra skills that would be awesome:

• Strong presentation skills

• Experience leading teams distributed across different locations and time zones

• Passion for international finance, foreign exchange and payment systems