Job Description:
What you will be doing:
Key contributor to the Innovation team, to design, conduct user research and able to translate business goals and objectives into appropriate product requirements and research artifacts.
Develop interview scripts, write and manage surveys, perform 1-on-1 & group interviews, and record qualitative data
Extensive background with end-to-end studies in a business environment ideally in building digital products
Establish standards and best practices that lead to improving the end-user's interactions with our products
Drive change by clearly communicating findings to stakeholders and integrating user research into product designs strategies and design practices
Support usability testing to validate designs
Present findings in a simple and relatable manner.
Work seamlessly with other teams to ensure the smooth and timely execution of various projects and communications of innovative projects
Contribute to internal workshops and design sprints with the goal of educating and transforming the culture towards user-centered design and development
Requirements
Skills and experience required:
Degree in social or cognitive science (e.g., psychology,sociology, anthropology) or Human-Computer Interaction or equivalent
4+ years experience in applied digital product research
Experience in Design Thinking, Human Centered Design and Problem Identification
Experience with Research Operations or Participant Recruiting teams
Proven track record of collaborating with cross-functional groups to produce results
Experience engaging directly with customers
Proven track record of breaking down processes and identifying pain points in order to deliver business improvements
Experience in condensing findings into actionable insights across non-technical functions
Meticulous with a growth mindset to make things better each time, coupled with a positive attitude to make things happen, against all odds
Good team player, resourceful, independent and possess strong interpersonal skills
Excellent written and verbal communication skills
Experience working in the tech startup ecosystem is a plus
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聯繫我們
Taiwan 辦公室: 6F., No.180, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110, Taiwan (R.O.C.)Singapore 辦公室: Mapletree Business City, 20 Pasir Panjang Rd, #03-22/24, 117439